Since 1996 we have managed hundreds of customer surveys across all sectors. Our experience means we can make clear recommendations to our client of how to carry out high quality customer research to help improve customer loyalty.
TLF holds two ISO standards and is externally audited every year. We have ISO 9001 which documents our quality system and ISO 27001 which documents our Information Security system and procedures.
We collect customer feedback using databases supplied by our clients and all data collection is managed in house via our telephone unit or using our own survey software.
We also provide an opportunity for our clients to learn from each other at TLF Research’s annual client conference where we share the best ways to improve customers’ satisfaction and loyalty.
WHAT OUR CLIENTS SAY ABOUT US
A message from our manager
My name is Jody Hardman and for the last 10 years I have been the Telephone Research Centre Manager here at TLF and during this time I have seen both the company and the department grow to meet the needs of both our clients and staff. As you will have seen we conduct Customer Satisfaction for many blue chip organisations, you have read why our clients like working with us, and what the research means to their organisations. You have met the Telephone Unit Management team and seen testimonials from some of our interviewing team about working at TLF, so if you like what you have seen so far and you feel you have the skills and qualities that we are looking for, why not apply today.Jody Hardman
EACH YEAR WE COMPLETE:
SKILLS OF AN INTERVIEWER
MEET THE TEAM
JODY HARDMANTelephone Research Centre Manager
My name is Jody Hardman and for the last 10 years I have been the Telephone Research Centre Manager here at TLF and during this time I have seen both the company and the department grow to meet the needs of both our clients (more…)
DENISE HODGSONQuality & Training Manager
Hi, my name’s Denise Hodgson and I’m the Quality and Training Manager in the telephone unit. I’ve been part of TLF now for 17 years seeing both the company and the telephone unit grow, building long-term relationships (more…)
KAI RAINFERDCATI Manager
I’m the Computer Assisted Telephone Interviewing (CATI) Manager at TLF Research. I’ve worked here for 14 years and in that time have worked in pretty much every department of the company. (more…)
WHAT OUR STAFF SAY
My time at TLF has been excellent. The two years I have been here employees and management have made me feel welcome and at ease. The hours whilst being at university are flexible and convenient. Not only will it look good on my cv but it will improve my communication and interpersonal skills. Working at TLF has made me feel part of a family. The Oscars is something not to be missed
I’ve been working at TLF for seven months after moving up from London for University and they have made me feel at home. With shifts revolving around my studies and it being a 15 minute walk from town. It’s the perfect part time job. It has helped me meet many new people and to make friends with the work experience looking perfect on my CV and putting some cash in my pocket.
I have worked at TLF for nearly three years and it has been a pleasure. The management team are very welcoming and the working environment is extremely friendly. This has made it an exceedingly enjoyable experience. When I started I was very optimistic as to what the Company could offer me in terms of the hours I could work. I have found that I could fit my studies around my working hours flexibly and that when I am on holiday from Uni I could often work extra shifts. Full training is provided so I did not have to worry as to how to conduct successful interviews across a wide range of versatile projects. Overall my time at TLF has been an extremely enjoyable experience and I strongly recommend the job for any students who are looking for some part time work whilst studying
Your role will be 100% phone based, conducting customer satisfaction research, there is no cold calling and certainly no sales work, so you could be talking to someone about a […]
We are looking for Evening Team Leaders to work alongside our Management Team, and reporting in to the Evening Supervisor. Responsibilities include: to give support to all new starters during […]
We are looking for someone to join the existing management team in the telephone unit. Responsibilities include: supervising a team of telephone interviewers, monitoring performance, conducting interviewer appraisals, motivating staff […]