Salary Negotiable – £35k upwards + sales bonus + client satisfaction bonus
The fundamental objective of a Client Manager is to win, manage and grow a portfolio of clients for optimum long-term value. Although other team members will work on accounts, the Client Managers carries the ultimate responsibility for its success.
Key attributes of a successful Client Manager are:
- A good understanding of business
- Strong commercial acumen
- A strong belief in continuous learning and improvement
- The ability to build close personal and professional relationships with clients
- Strong organisational skills, ensuring that projects run to specification, on time, on budget and deliver the outcomes the client wants
- The ability to contribute to good working relationships within the company
Specific aspects of the Client Manager role include efficiently managing projects according to TLFs ISO 9001 Quality Management System. This will include managing projects according to specifications shown in project proposal and project costings. The role includes regular and proactive client liaison , insightful report writing and making client presentations – at both Board room level, as well as to more junior level
1. Adding Value
- Understand the client’s business and strategy
- Understand the client’s objectives for our work, including the personal objectives of our main contact. Gather informal feedback to ensure that the client feels their objectives are being met
- Build close personal relationships with client contacts
- Adding business insight to reports and presentations including clear business focused key points and actionable recommendations
- Prioritise and manage own workload
- Engage in personal and professional development
- Review own performance and participate in appraisal activities
3. Win new clients
- Follow up warm sales leads
- Prepare sales pitches, presentations and proposals
- Work with the marketing department to source new sales leads
4. Other TLF duties
- Produce proposals for new client work
- Make public presentations at conferences, other external events and TLF events.
- Present TLF seminars, webinars and training courses
- Contribute to the development of the company through:
- Continually developing your own knowledge
- Sharing your knowledge with other members of staff through appropriate channels (Learning Sessions, CM Meetings)
- Writing articles, case studies or other materials
- Developing new presentation / seminar materials
- Identifying and exploiting new business opportunities.
We are the UKs leading experts in customer satisfaction measurement. We work with a blue chip set of large clients. It is a key objective of TLF to achieve profitable growth through building the value of business with targeted account management and to achieve high and continually improving levels of client retention.
Selection of the successful candidate will be based on intelligence, attitude and generic skills and experience such as account management, report writing and presentational skills. The interview process includes written tests, numeric tests, an IQ test, and a stand up presentation.
Previous senior positions in organisations would usually have transferable skills, especially in sales and marketing backgrounds.
We recruit for attitude and train for skill. Full and intense training on the specific job related skills surrounding research knowledge and the management of customer satisfaction and customer loyalty-related projects will be given during a period of thorough training covering all aspects of TLF’s work. Typical training would usually take a novice 12 months to become a fully knowledgeable and totally independent Client Manager.
Pay and Benefits
- Salary Negotiable – £35k upwards + sales bonus + client satisfaction bonus
- A contributory pension scheme and holidays entitlement increasing to 35 days with service. Additional holidays can be bought (up to 15 days per annum) or sold if un-used
- Non-contributory Westfield healthcare scheme
- A place where people work with a smile on their faces
- Once established as a trained Client Manager, a typical week would involve 2-3 days at client meetings (all round the UK) and 2-3 at the office managing projects, writing reports and presentations. The office is based in Huddersfield, and whilst we have a working from home policy, successful project management is best achieved by being located in the offices. When not with clients, the expectation is that a Client Manager will be in the office.
- Overnight business stays average at about 4 per month.
- Office hours are flexible, with core office hours of 10am to 4pm. This allows staff to flex their working day earlier or later.
- Successful Client Managers have a large earning potential, and the most successful ones really embrace that success is based on their own drive, enthusiasm and skills. The role really suits people who thrive on their own accountability. It suits business people with high commercial acumen, and a natural interest for learning and improvement.