Project name:

HOUSING

Project description:

Couple outside house, son and daughter (5-7) sitting on wall, portrait

We work with Housing Associations from all over the UK and because everyone’s home is very important, Housing Association customers are happy to tell us about all their experiences to help improve the services provided.

We collect feedback about all interactions customers have with their housing association.

Some interactions are straightforward experiences about calling the contact centre with a general enquiry; others are more in depth and involve repairs to boilers and central heating.

TLF collects views and opinions from customers that rent, own their homes or live in sheltered housing.