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Project description:

Paper cut of family with house and car

TLF works with many General Insurance companies and has helped map customer journeys for Motor, Home, Pet and Travel Insurance.

We carry out surveys over by telephone, email and text to understand all levels of contact from buying a new policy or renewing a policy, to more complicated and painful situations such as claiming on your home insurance when your house has been flooded.

Insurance companies want to understand how they can be easy to use and contact.